Contact Us
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns, or general feedback. Reach out any time via live chat, email, or phone and we’ll route your request to the right team. For document uploads or payment queries, our agents will walk you through the steps and verification process. Expect a prompt, practical reply from our Canada-facing support team, with clear guidance on next steps. You can request a callback for a convenient time.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7, English) |
| General enquiries | [email protected] (general account and promo questions) |
| Affiliate enquiries | [email protected] (partner sign-ups and tracking) |
| Phone | +1 416 582 3497 (voice support Mon-Fri) |
| Working hours | Mon-Fri, 09:00-21:00 ET; weekends reduced cover |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or any situation that requires documents or an explanation. Please send your message to [email protected] with a clear subject line and up‑to‑date contact details, including your full name and phone number. This helps us process your request faster and avoid unnecessary delays.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day, with simple requests often handled the same day. More complex issues, such as document verification or payment investigations, may take longer depending on the nature of the case. If you need an update, contact support and we’ll provide a status and expected timeframe.
Feedback
We’d love to hear from you. Share feedback, suggestions or ideas to help improve the casino and sportsbook, and our team will review every message to refine features, promotions and support. Your comments are read carefully and used to improve the service and user experience. Send your thoughts and we’ll do our best to act on them quickly.