Bethard Casino Privacy Policy
This Privacy Policy explains how Bethard collects, uses and protects personal information when you use our online casino and sportsbook services in Canada. We are committed to respecting your privacy and keeping your information secure. This page describes the categories of data we process, why we process it, how we protect it and how you can exercise your privacy rights.
Types of data we collect
We collect information to create and manage your account, carry out transactions, and provide customer support. The main categories are personal data, technical data and transactional data.
Personal data
Personal data includes details you provide when registering or verifying your account, such as your full name, date of birth, email address, phone number, residential address and government ID where required for verification (KYC). We also collect payment details needed to process deposits and withdrawals, subject to the limits and checks described at the cashier.
Technical data
Technical data covers information about your device and connection, including IP address, browser type, operating system, device identifiers and site activity logs. We use this data to secure accounts, prevent fraud and improve site performance. Cookies and similar tracking technologies are used to support these purposes; see the Cookies section below.
Transactional data
Transactional data relates to your activity on the platform, such as deposits, bets, game history, wins and losses, and bonus use. We retain records of financial transactions and communications necessary for account management, dispute resolution and compliance with legal obligations.
How we use your information
We use data to provide and operate our services, verify identity, process payments, comply with legal and regulatory obligations, detect and prevent fraud, resolve disputes, and respond to support requests. Aggregated and anonymized data may be used for analytics, product improvement and internal reporting.
Data protection practices
We protect information using industry-standard technical and organisational measures, including encryption in transit, access controls, secure storage and regular security reviews. Access to personal data is limited to authorised staff and third-party service providers who need it to perform their functions.
Cookies and tracking technologies
We use cookies and similar tools to enable core site functionality, remember preferences, measure performance and deliver analytics and advertising. You can manage or block cookies through your browser settings, and you can adjust consent choices through the cookie settings available on our site. Third-party providers may set their own cookies when you use our services.
Information sharing and third parties
We share data with third parties where necessary to provide services, such as payment processors, game and platform providers, fraud prevention services, analytics providers and legal or regulatory authorities when required. We require these partners to protect your data in accordance with applicable privacy standards.
User rights and control
You have rights to access, correct and request deletion of personal data we hold about you, subject to legal and operational limitations. To make a request, contact our privacy team at [email protected]. We will respond to verifiable requests and provide guidance on required information to process the request.
Access, correction and deletion
You can access and update most account information via your account settings. For verification, deletion or other privacy requests, please contact [email protected]. We may retain certain information as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. Material changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect and use your information.